$200,000 lost because of lack of follow up call!
Here is the story… 📖
When we first bought our house in 2015, we spent about $10,000 on some new furniture.
Everything was wonderful. Then we went from super happy, to concerned, to angry in no time.
😊 ➡️ 😟 ➡️ 😡
I couldn’t believe the difference a simple phone call makes.
I am sharing the story with you so you don’t have to lose another customer.
Mike, the salesman, promised to keep me updated about the delivery date.
We went home and waited for a few days, but Mike didn’t call!
I got concerned. 🤔
Mike said he would call me the next day.
But he never followed up!
So, after calling a couple of times, I drove back to the store.
Not once, but twice!
Each time, good ol’ Mike says he’ll track my order and call me back.
But guess what?
Radio silence.
I’m there, waiting, wondering if my furniture’s taking a world tour before reaching me. 🌍
A few weeks roll by.
My furniture finally shows up, but still no word from Mike. 🚚
I wondered, did he forget me? Or did he not care? 🤷
You see, Mike probably thought his job was done after the sale.
But here’s the crucial bit he missed…
Nurturing relationships with customers isn’t just about the sale; it’s about smart engagement.
Effective Follow-Up Strategies
DemandGen Report indicates that nurturing customers can increase upsell opportunities by 23%.
Imagine if Mike tapped into that potential! 💡
A couple of months later, I was back in the market for more furniture.
Guess who did I NOT go back to?
You got it – our friend Mike and his store. 🙅
My buddies were also looking to furnish their places.
Guess who didn’t get a referral? 🚫
Bingo, Mike missed out again.
Turns out, a simple 30-second follow-up call could have changed the whole story.
Consider the potential impact on sales if Mike knew that returning customers spend 67% more than new customers, according to Bain & Company.
I estimate Mike cost the store about $200,000 in repeat business and referrals.
All because of a simple followup call.
The Impact of Missed Follow-Up Opportunities
But here’s the good part:
Following up is easy and works great if you do it the right way.
The issue is that most salespeople hate to do it! 😖
That’s why we specialize in follow-ups and customer engagement, and we LOVE it! ❤️
We help companies like yours:
– Reactivate past customers
– Update customer data
– Book appointments
– Increase profits
– Build your brand
– Create recurring revenue
Optimize Follow-Up and Customer Engagement
It’s like tapping into a goldmine! 💎
So, ever thought about keeping your customers happy and coming back for more?
Don’t miss opportunities like Mike and his store.
This could potentially be a 7-figure issue for your company. 📈
That is why we offer a Complimentary Assessment to check your customer engagement and follow-up strategies and find ways to improve. 🛠️
Let’s make your customer engagement better.
DM me if you are interested.
It’s worth it! 🎉
To your massive success,
Mostafa Hosseini
To your massive success
PS: Download our Customer Retention Checklist and start booking appointments today!
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What is a follow-up, and why is it important?
A follow-up is when you check back with someone after you've talked to them. It's important because it helps you stay connected and make sure things are going well.
How do follow-up calls help businesses?
Follow-up calls help businesses by keeping customers happy and reminding them about products or services. It's like saying, Hey, remember us? We're here to help!
What's a good follow-up strategy?
A good follow-up strategy is to be friendly, helpful, and consistent. You want to make sure you're there for your customers when they need you, but you don't want to bother them too much.
Why should businesses learn how to follow up?
Businesses should learn how to follow up because it helps them keep customers coming back. When customers feel cared for, they're more likely to buy again and tell their friends about the business.
How can I improve my follow-up skills?
You can improve your follow-up skills by practicing talking to people and listening to what they need. It's also a good idea to ask for feedback from customers to see how you can do better.
